Managed Services

Simply put: You don't want to deal with computer issues. Instead, you want to focus on your business. You want the peace of mind that when you need IT support, somebody will be there to help you out, and provide sound technical advice when you need it.

We have broad experience with small and midsize businesses and their specific IT needs. We know the challenges you face in today's fast-paced technical world, and can provide you with trustworthy and knowledgeable help to overcome these challenges. We take the time to get to know your company's specific needs and will be able to find custom tailored solutions that get positive results.

Besides extensive support, we offer assistance in all your IT related projects, software and hardware upgrades special program creation etc. Some of the managed services we provide include:

• Application and Infrastructure Support

• Our commitment--including excellent communication, budget adherence and on-time delivery-applies to the day-to-day maintenance of your systems and enhancements to meet the changing needs of your business.

• Application Support

• Building the right hardware/software solution is important, but supporting finished product after implementation is also critical. After the proper solution is in place, the same team is there to support you by maintaining and enhancing the solution with changes or added functionality. Your direct team is comprised of Coyote Solutions Group employees, not contractors, which assure you of consistency from start to finish. We are proficient in most applications common to professionals, including Microsoft Office Suite, Dentrix, e-MDs, Amicus Attorney and a host of others.

• Infrastructure Support

• We support you and your entire infrastructure, in effect giving you addition resources. This makes your life easier and maximizes your time because you have a single point-of-contact for supporting your entire solution. A single source means clear accountability from a source you have already grown to trust and rely on - Coyote Solutions Group.

Monitoring Services

Coyote Solutions will give you the peace of mind that your systems will be up and running when you need them. Aligning with our monitoring services means you will not be a victim of a virus attack, spyware installation, or network penetration.

Benefits

• Proactive vs. reactive
• All you can eat vs. 'a la carte
• Training vs. trial and error
• Growth and technology planning vs. last minute decisions
• Known fixed costs vs. unknown costs

Support Services Included

• Initial system/network analysis
• Initial security analysis and system clean-up
• Initial data backup, backup solution implementation
• Regular visits
• System Monitoring
• We approve & install patches / updates / upgrades / new software
• Backup tape rotation monitoring
• Anti- virus & Anti-spam updates & monitoring
• Spyware removal
• Network availability monitoring
• Free technical support

Remote Support

Using remote access tools, email, and telephone support, we can provide a high level of responsive support to our clients without always having the expense of an on-site visit. Although not all issues can be resolved remotely, it does provide a viable alternative for a faster, lower cost solution to many problems.